Shipping Information
Frequently Asked Questions:
What shipping methods are available?
  
Most orders will be shipped via UPS ® Ground Service or via The US Postal Ground Service ™, and in certain cases FedEx ® or DHL for some products.
In stock orders will leave the warehouse, usually within one to five business days after you place your order. Actual delivery time will depend on which carrier service used, the distance from the warehouse to the shipping address, and the shipping method.
Although the majority of our products will ship to virtually any address within the continental US, certain carrier service restrictions will apply. For instance, certain products that ship ONLY by UPS Ground Service may not ship to P.O. Boxes and APO addresses. Please make sure to provide us with a street address to ship to, whenever possible.
We do NOT ship internationally, at this time.
How do you calculate shipping charges?
Total shipping costs are based on the costs charged to us by the manufacturer (shipping & handling) to package and deliver the product directly to you from their warehouse or from our warehouse. Ground shipping charges are determined by shipping weights of orders, and are based on current tables used by UPS® Ground, The USPS™, (and FedEx® for larger, heavier items).
The shipping package size is also a consideration by all of the services, when determining shipping rates. When you select a ground shipping method (USPS™ or UPS®), whenever possible, we try to use the most cost effective service for your particular order.
(Note: FedEx® is not among the usual choices for a shipping method. We use this service mostly for furniture items.)
Just for your information, there is a minimum shipping charge for any ground shipment. This is why a lighter (under 1 lb.) single item will seem to have a high shipping charge. Shipping charges increase by small amounts per pound after that, generally, at least in the lower ranges (under 10 lbs.). For the most part, the more lighter weight items you order at one time, the more you will save on shipping in the long run.
What about overnight delivery and air delivery?
Overnight, second and third day shipping, and air delivery is available, on many products, for an additional shipping charge. Please bear in mind that it may take at least a day or two for the manufacturer to ship the products from the warehouse in the first place. Please email us at with questions about shipping options for a particular product.
Are there any hidden charges?
Absolutely not. We will only charge your credit card for the amount of shipping you see on your order invoice**. Even if our actual ground shipping and handling costs are higher, we will never add to your order total.
**Note: An exception to the above rule would of course be if you upgrade your shipping options from ground to an express service, after we receive your order, or your order requires air shipping to Alaska, to Hawaii, to Canada, or is shipped Internationally, or is shipped to a U.S. territory (any address outside of the continental U.S. will need added postage). We will notify you during processing, and you will always have the option to cancel your order or accept the additional charge.
We are not responsible for typographical or computer software generated errors on our website. If you place an order, and by chance you were charged an amount that disagrees with the actual charges intended, we will notify you of the situation.
- If you were overcharged, we will credit your order for the amount that was over.
- If you were undercharged, we will inform you of the additional amount needed to complete the order. You will have the option of accepting the additional charge, or canceling your order.
What about sales tax?
As our business is located in the state of Ohio, we are obligated to charge sales tax to orders that are billed to customers who reside in that state. The current rate is 7.0%. NO sales tax will be charged to any orders billed to addresses outside of the state of Ohio.
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